Calendar and Email Management
Frequently Asked Questions (FAQ)
At Virtual Admins we want to ensure you feel confident in the services we provide. Below are some of the most common questions our clients ask.
What is a virtual assistant (VA)?
A virtual assistant is a professional who provides administrative, creative, or technical support remotely. We handle tasks such as scheduling, customer service, data entry, social media management, and more, allowing you to focus on growing your business.
How do virtual assistants work remotely?
Virtual assistants use various online tools to complete tasks remotely, such as email, cloud-based file sharing and video conferencing. Communication and workflow management are seamless thanks to technology, ensuring that distance does not impact the quality of service.
What tasks can a virtual assistant handle for my business?
We offer a wide range of services, including:
For a full list of services, check out our Services page.
What are your rates?
Our rates are designed to be both competitive and flexible, ensuring they meet the unique needs of your business. We offer a range of options, including hourly services and discounted monthly packages, so you can choose what works best for your budget and goals. For a personalized quote or to learn more about our pricing structure, feel free to contact us directly—we’d be happy to assist!
How do I know how many hours I’ll need?
We can help assess your needs during an initial consultation. If you’re unsure how many hours you’ll require, we recommend starting with a smaller package (e.g., 5 or 10 hours per month) and adjusting as needed.
Is there a minimum number of hours required?
Yes, we have a 1-hour minimum for ad-hoc tasks. For ongoing support, we recommend choosing one of our monthly packages for the most value.
How do we communicate?
We communicate through the method that works best for you, including:
How do I get started?
Getting started is easy. Simply contact us and we’ll schedule a free consultation to discuss your needs, goals, and how we can best support your business.
What is your payment process?
We accept payments via PayPal, Interac e-transfers. All service packages are prepaid at the start of the month, and additional hours worked beyond the package are billed at the end of the month.
Can I cancel my services or package?
Yes, you can cancel your services at any time with a 14-day notice. If you need to pause your services, let us know, and we can work out a plan.
What if I don’t use all my package hours?
Unused hours from your package do not roll over to the following month. We encourage clients to plan their tasks ahead to make the most of the hours purchased.
How do you ensure confidentiality and data security?
We take confidentiality very seriously. All client data is stored securely, and we sign confidentiality agreements upon request. We also use secure software and encryption tools to ensure your sensitive information is protected.
Learn More
In case you didn’t find your question here, feel free to reach out. We’re happy to provide any additional information you need to feel confident about working with Virtual Admins.